Where can the orders be shipped to?

We sincerely appreciate your interest in SeresForCollars. As a growing company, we are currently able to provide shipping services exclusively within the United States. We understand the enthusiasm of our international pet lovers and deeply regret any inconvenience this may cause.

Please know that expanding our shipping capabilities is a priority for us. We are actively working on logistics and partnerships to make our unique collars available to pets all around the world. We are excited about the future and we appreciate your patience as we navigate this expansion.

We encourage our international customers to stay connected with us through our website and social media channels for updates on our progress. Our vision is to see pets worldwide enjoying the comfort and style of SeresForCollars, and we are committed to making this a reality.

Thank you for your understanding and support.

When can I expect my order to be shipped?

Typically, we process orders within 1-2 business days.

Please note that our order cutoff time is 17:00 (CST) from Monday to Friday. Any orders placed after 17:00 (CST) on Friday will be processed and shipped the following Monday, excluding holidays.

In the event that an item fails to ship more than 10 business days after your order, barring any special circumstances such as pre-sale items, we encourage you to get in touch with us. Please send an email to info@seresforcollars.com, and we will facilitate a refund or reshipment for you, along with a $5 coupon as a token of our apology for the inconvenience.

Product Shipping Time

Packages shipping generally takes 2-5 business days

Note: Shipping time is calculated from the moment the goods are shipped.

If you have not received your product for more than 60 natural days after we process your order, please contact us by sending an email to info@seresforcollars.com and we will provide you with a refund or reship and reimburse you with a $3 coupon.

How much do I have to pay for shipping?

The postage rates are as follows:

DHL Express: Free shipping for orders over $59.99(inclusive). Postage is $4.9 for less than $59.99.

Loss of goods

I’m sorry this happened, although we are not responsible for this, please contact us with the order number, and we will try our best to help you contact the logistics company.

Sales Tax

SeresForCollars bear all the taxes and charges incurred by your purchase.

Acceptance/Receipt 

Please check whether the package is in good condition before signing for receipt. In case of damaged packaging or out of-stock;
Please reject and contact customer service in time, we will follow up in time;
If others sign for it, it is deemed to be signed for by the person himself.

Customer Service Contact

If you need to contact customer service, you can call customer service +(1)(334) 220-0288 or contact the customer service email info@seresforcollars.com, you can also write your appeal directly to Contact Us.